HVAC · Plumbing · Field Services

What's your After-Hours Leak Score?

Eight questions, two minutes, your own numbers. See roughly how much after-hours and slow-response revenue your shop is leaking — before you spend a dollar fixing it.

1. When a customer calls after hours, what happens?

2. If a call is missed, how fast does someone call back?

3. Do missed callers get an automatic text back?

4. Website / Google Business form leads get a response in…

5. Weekend coverage?

6. Do you know how many calls you missed last month?

7. When the office is slammed, overflow calls…

8. After a job, review requests and repeat-service reminders are…

Your numbers (for the leak estimate)

Industry rule of thumb: roughly 60–80% of emergency callers who reach voicemail book the next shop that answers. We use 70% below — swap in your own rate mentally if you disagree.

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Estimated revenue leaking past you: / month

Math, transparently: your missed calls/week × your average ticket × 70% book-rate × 4.33 weeks. Your inputs, not ours — change them above and re-score.

Want the exact leak map for your shop?

We do a fixed-price written audit (149 USD, one-time, no retainer): map of how your after-hours calls and web leads are actually handled, a dollar estimate of what slips past you, and a recovery plan that is yours to keep either way. Delivered within 3 business days.

Email my score to get started

Your score lands in the subject line automatically. You'll get booking details by reply — usually same day.